xxviii, 499 pages ; 23 cm Includes bibliographical references and index Healthcare operations management -- Health care marketplace -- Healthcare finance for the operations manager -- Quality management -- Operations research methods -- Productivity and performance management -- Operational metrics in health care organizations -- Basics of project management -- Operational planning -- Return on investment analysis -- Supply chain management strategy -- Purchasing and materials management -- Inventory management and accounting -- Forecasting and supply chain management systems -- Pharmaceutical operations management in the hospital pharmacy -- Operations analysis and benchmarking -- Best practices for health care operations management