Includes index Finding the leader in you -- Starting to communicate -- Motivating people -- Expressing genuine interest in others -- Seeing things from the other person's point of view -- Listening to learn -- Teaming up for tomorrow -- Respecting the dignity of others -- Recognition, praise, and rewards -- Handling mistakes, complaints, and criticism -- Setting goals -- Focus and discipline -- Achieving balance -- Creating a positive mental attitude -- Learning not to worry -- The power of enthusiasm -- Making it happen