xxx, 806, [53] pages : 29 cm Original edition published under title: Production and operations management Includes bibliographical references and indexes Operations and productivity -- Operations strategy in a global environment -- Project management -- Forecasting -- Design of goods and services -- Managing quality -- Supplement 6: Statistical process control -- Process strategy and sustainability -- Supplement 7: Capacity and constraint management -- Location strategies -- Layout strategies -- Human resources, job design, and work measurement -- Supply-chain management -- Supplement 11: Outsourcing as a supply-chain strategy -- Inventory management -- Aggregate planning -- Material requirements planning (MRP) and ERP -- Short-term scheduling -- JIT and lean operations -- Maintenance and reliability -- A: Decision-making tools -- B: Linear programming -- C: Transportation models -- D: Waiting-line models -- E: Learning curves -- F: Simulation -- 1. Statistical tools for managers -- 2. Acceptance sampling -- 3. The simplex method of linear programming -- 4. The MODI and VAM methods of solving transportation problems -- 5. Vehicle routing and scheduling