إدارة الجودة لخدمات تقنية المعلومات
إدارة الجودة الخدمات تقنية المعلومات وجهات نظر حول أداء الأعمال والعملياتتأليف : کلاوس بيتربريج وآخرون ترجمة : عادل علي الخطيبالناشر : مركز البحوث والدراسات معهد الإدارة العامةالطبعة الأولىسنة النشر : 2014
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