Customer Relationship Management (CRM) as Decision Support System (DSS)
Customer Relationship Management (Collection); derived from Decision Support Systems technologies, utilizing artificial intelligence algoritihms developed during WWII, cryptology programs, associated with OSRD, JCR Licklider, and RM Fano; bleed-over into studies of language, and human psychologicial processes.----Bibliography:Langley Jr, C. John, and Mary C. Holcomb. "Creating logistics customer value." Journal of business logistics 13.2 (1992): 1. [PREVIEW]MAGYAR, Márton. "INTERDEPENDENT RELATIONSHIP BETWEEN HOTEL ANIMATION/ENTERTAINMENT AND GUEST RELATION MANAGEMENT AT THE INTERNATIONAL CLUB HOTELS." Animation 1.2 (1990): 1998.Muller, F. A. "Representation and Invariance of Scientific Structures/Patrick Suppes (bookreview)." (2004): 1-8.Payne, Adrian. "Customer Relationship Management: Choosing the appropriate strategy and Data Warehousing technology to win and retain customers." Customer Relationship Management. Vieweg+ Teubner Verlag, Wiesbaden, 1999. 137-154. [PREVIEW]Schmarzo, Bill. "Making every customer relationship count. Exploring the business drivers and technology enablers of customer relationship management." Customer Relationship Management. Vieweg+ Teubner Verlag, Wiesbaden, 1999. 71-81. [PREVIEW]Schmittlein, David C., and Robert A. Peterson. "Customer base analysis: An industrial purchase process application." Marketing Science 13.1 (1994): 41-67.Sink, Harry L., C. John Langley, and Brian J. Gibson. "Buyer observations of the US third‐party logistics market." International Journal of Physical Distribution & Logistics Management (1996).{TBA...}----[Population, Labor Force, Migration (MIGPOL, ADMATCH, CAMELOT, HUMAN TERRAIN SYSTEM, GEOINT, GIS)]Customer Relation Management (CRM),Customer Base Analysis (CBA),Customer Value Analysis (CVA),Customer Relationship Leadership (CRL),Customer Profitability Analysis (CPA),Management Science,Marketing Science,Change Management,Crisis Management,Managing People,Issue Management,Network Analysis,Supply Chain (logistics management),planned economy,JCR LickliderRM FanoArtifical IntelligenceCSLIOPERATIONAL-SEARCH ACTIVITIESPattern Recognition[GEOSIM, (MIGPOL)]Defense MobilizationDefense Production----Also see:----Mathematica Policy Research & Urban Institute https://archive.org/details/mpr_ui_princeton/Youth Incentive Entitlement Enrichment https://archive.org/details/employment_enrichment_recruitment_mdrc_brandeis_rehabCOVID-19 US State Policy (CUSP) https://archive.org/details/cusp_covid/Agent Based Modeling (ABM) https://archive.org/details/agent_based_models_abmRural Experimental Schools (RESS) https://archive.org/details/ress_eric/Center for Research in Social Systems (CRESS) https://archive.org/details/cress_dtic_et----eunice_u235https://archive.org/details/eunice_u235ECHELON - Surveillance Network (Collection)https://archive.org/details/echelon_nsa/A5256/["Russia is reported to have developed a similar network, named 'SORM' (COPM Система оперативно розыскных мероприятий;) dual-use technology which could be a predecessor to, or also theoretically used for Customer Relationship Management purposes."]ОПЕРАТИВНО-РОЗЫСКНАЯОперативно Розыскная Деятельность В Схемах. А. Ю. Шумилов 2001https://archive.org/details/2001_20220119----State of the Cities Data Systems (socds). Washington, DC: HUD USER, Policy Development and Research Information Service, 1990.ERIC ED372723: Geographical Information Systems: A Tool for Institutional Research. ERIC EJ1136797: Visualizing Opportunities: GIS Skills for Retail Marketing DTIC AD1030863: The Effect of Active Duty Presence on High Quality Enlisted Accessions in the Marine Corps["Furthermore, the quality of personnel typically declines as distance increases, except for enlisted accessions located beyond the 100-mile radius, suggesting that the majority of high quality accessions come from rural regions. We also find that there is a greater probability of accessing exceptionally high quality enlistees if an individuals home of record is located beyond a 100-mile radius from an active duty location."]DTIC ADA482110: Alternative Future Scenarios: Development of a Modeling Information System [alternative future scenario modeling (AFSM)]ERIC ED426951: Service Needs and Provision in the Free State. DTIC ADA322704: An Ecological Framework for Monitoring Sustainable Management of Wildlife: A New Mexico Furbearer Example. DTIC ADA365990: RSLES: An Architectural Implementation of a Decision Support System for Optimal Recruit Station Location. (Dale E. Houck and Mark V. Shigley June 1999)["Decision support system (DSS) for optimal location of military recruiting stations in regional recruiting markets. The DSS is designed to ensure that stations are selected that minimize cost for a given level of production. The interface allows users to perform "what if' analysis to determine if there are better locations to meet desired objectives. The Recruit Station Location Evaluation System (RSLES) integrates a user interface, a database, a GAMS optimizer model and a geographic information system (GIS) mapping engine to provide a flexible environment that leverages operational recruiting, market analysis, and demographic information for decision-making."] {CUSTOMER RELATIONSHIP MANAGEMENT}DTIC ADA599810: An Evaluation of Methods for Encoding Multiple, 2D Spatial Data ERIC ED426954: Service Needs and Provision in Gauteng. ERIC ED426953: Service Needs and Provision in Mpumalanga.Plane David and Peter Rogerson. The Geographical Analysis of Population : With Applications to Planning and Business. J. Wiley 1994.[Project GeoSim (National Science Foundation grant USE-9155943,)]----"Horowitz, Irving Louis. The Rise and Fall of Project Camelot: Studies in the Relationships Between Social Sciecne and Practical Politics, Cambridge MA: The MIT Press, 1967, pp.47-49 and 232-36"; http://www.namebse.net:82/campus/camelot.htmlHerman, Ellen. The Romance of American Psychology: Political Culture in the Age of Experts. Berkely: University of California Press, c1995 1995. http://ark.cdlib.org/ark:/13030/ft696nb3n8Cina, Carol. Social Science for Whom?: A Structural History of Social Psychology., NYSU Stony Brook, 1981.August B. Hollingshead & Social Stratification https://archive.org/details/ab_hollingshead_social_stratification/[R.W. STEEL][M. SINGER][Nitze, Paul H.]----Group Elicitation MethodHuman-Systems Integration (HSI)Advanced Analytics ServicesManagerial Decision Support Minitrack service-based analytics (i.e.,data, text and Web mining) Computational Analysis of Social and Organizational Systems (CASOS)Decision AnalyticsBusiness Intelligence Services(...)
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