ix, 182 pages ; 25 cm The Management of Hotel Operations identifies and explores the fundamental issues facing the manager - such as profitability, productivity and quality - and examines alternative strategies for achieving successful performance. The authors have drawn both on current industry practice and on recent research and theoretical studies to demonstrate how hotel management can be made more effective. Throughout the text, a hotel is broadly defined to enable comparisons between independent hotels, chain hotels, hostel accommodation and hospitals Originally published by Cassell, 1989 Includes bibliographical references and index Understanding hotel operations -- Managing in the hotel business -- Protecting assets -- Improving employee performance -- Managing demand and supply -- Increasing income -- Managing customer service -- Improving productivity -- Managing quality -- Managing the key result areas