xviii, 366 pages : 26 cm Includes bibliographical references (pages 336-358) and index Part I: The fabric of interpersonal communication -- 1. A First look at interpersonal communication -- 2. Communication and personal identity -- 3. Perception and communication -- 4. The World of words -- 5. The World beyond words -- 6. Mindful listening -- Part II: Weaving communication into relationships -- 7. Emotions and communication -- 8. Communication climate: The Foundation of personal relationships -- 9. Managing conflict in relationships -- 10. Friendships in our lives -- 11. Committed romantic relationships -- 12. Communication in families -- Epilogue: Continuing the conversation Machine generated Note continued: Everyday Applications -- For Further Thought and Discussion -- Assess Your Learning -- ch. 8 Communication Climate: The Foundation Of Personal Relationships -- Features of Satisfying Relationships -- Investment -- Commitment -- Trust -- Communication in Everyday Life -- Insight: What Keeps Relationships Together? -- Comfort with Relational Dialectics -- Communication in Everyday Life -- Diversity: Dialogue and Doing: Alternate Paths to Closeness -- Confirming and Disconfirming Climates -- Levels of Confirmation and Disconfirmation -- Confirming and Disconfirming Communication -- Communication in Everyday Life -- Diversity: Guidelines for Confirming Communication with People with Disabilities -- Communication in Everyday Life -- Career: Mentoring Relationships -- Guidelines for Creating and Sustaining Confirming Climates -- Actively Use Communication to Build Confirming Climates -- Accept and Confirm Others -- Affirm and Assert Yourself -- Respect Diversity in Relationships -- Communication in Everyday Life -- Career: Work -- Respond Constructively to Criticism -- Chapter Summary -- Case Study: Continuing the Conversation -- Interpersonal Assessment & Action -- Engage Ideas -- Key Concepts -- Everyday Applications -- For Further Thought and Discussion -- Assess Your Learning -- ch. 9 Managing Conflict In Relationships -- Defining Interpersonal Conflict -- Expressed Disagreement -- Interdependence -- The Felt Need for Resolution -- Principles of Conflict -- Principle 1 Conflict Is Natural in Most Western Relationships -- Principle 2 Conflict May Be Expressed Overtly or Covertly -- Principle 3 Social Groups Shape the Meaning of Conflict Behaviors -- Principle 4 Conflict Can Be Managed Well or Poorly -- Principle 5 Conflict Can Be Good for Individuals and Relationships -- Orientations to Conflict -- Lose -- Lose -- Win -- Lose -- Communication in Everyday Life -- Career: Japanese and American Styles of Negotiation -- Win-Win -- Responses to Conflict -- The Exit Response -- The Neglect Response -- The Loyalty Response -- The Voice Response -- Communication Patterns during Conflict -- Unproductive Conflict Communication -- Constructive Conflict Communication -- Conflict Management Skills -- Communication in Everyday Life -- Career: Conflict in the Workplace -- Guidelines for Effective Communication during Conflict -- Focus on the Overall Communication System -- Time Conflict Purposefully -- Aim for Win-Win Conflict -- Honor Yourself, Your Partner, and the Relationship -- Show Grace When Appropriate -- Communication in Everyday Life -- Insight: The Communication of Forgiveness -- Chapter Summary -- Case Study: Continuing the Conversation -- Interpersonal Assessment & Action -- Engage Ideas -- Key Concepts -- Everyday Applications -- For Further Thought and Discussion -- Assess Your Learning -- ch. 10 Friendships In Our Lives -- The Nature of Friendship -- Willingness to Invest -- Emotional Closeness -- Acceptance -- Trust -- Support -- Communication in Everyday Life -- Career: Workplace Friendships -- The Development of Friendship -- Role-Limited Interaction -- Friendly Relations -- Moving toward Friendship -- Nascent Friendship -- Stabilized Friendship -- Communication in Everyday Life -- Diversity: Friendships around the World -- Waning Friendship -- Pressures on Friendships -- Internal Tensions -- Communication in Everyday Life -- Career: Bosses and Buddies -- Communication in Everyday Life -- Insight: Just Friends? -- External Pressures -- Communication in Everyday Life -- Diversity: Friendships across the Life Span -- Communication in Everyday Life -- Diversity: "I've held you in my heart" -- Guidelines for Communication between Friends -- Engage in Dual Perspective -- Communicate Honestly -- Grow from Differences -- Don't Sweat the Small Stuff -- Chapter Summary -- Case Study: Continuing the Conversation -- Interpersonal Assessment & Action -- Engage Ideas -- Key Concepts -- Everyday Applications -- For Further Thought and Discussion -- Assess Your Learning -- ch. 11 Committed Romantic Relationships -- Committed Romantic Relationships -- Dimensions of Romantic Relationships -- Styles of Loving -- The Development of Romantic Relationships -- Growth -- Communication in Everyday Life -- Diversity: Development of Interracial Relationships -- Communication in Everyday Life -- Insight: Valentine's Day -- Navigation -- Communication in Everyday Life -- Career: Workplace Romance -- Communication in Everyday Life -- Insight: The Chemistry of Love -- Deterioration -- Communication in Our Lives -- Insight: Ambiguous Loss -- Guidelines for Communicating in Romantic Relationships -- Engage in Dual Perspective -- Practice Safe Sex -- Communication in Everyday Life -- Insight: Facts about Sexually Transmitted Diseases -- Manage Conflict Constructively -- Adapt Communication to Maintain Long-Distance Relationships -- Chapter Summary -- Case Study: Continuing the Conversation -- Interpersonal Assessment & Action -- Engage Ideas -- Key Concepts -- Everyday Applications -- For Further Thought and Discussion -- Assess Your Learning -- ch. 12 Communication In Families -- Diversity in Family Life -- Diverse Forms of Families -- Communication in Everyday Life -- Insight: Voluntary Kin -- Diverse Goals for Families -- Communication in Everyday Life -- Career: Breadwinning -- Increasingly a Shared Responsibility -- Cultural Diversity of Family Forms -- Diversity of Paths to Commitment -- Long-Term Commitments -- Cohabitation -- Marriage -- Relationship Types -- Communication in Everyday Life -- Insight: "I do. I REALLY do." -- Communication and Satisfaction Long-Term Commitments -- The Family Life Cycle -- Stage 1 Establishing a Family -- Stage 2 Enlarging a Family -- Stage 3 Developing a Family -- Communication in Everyday Life -- Diversity: Ethnicity and Parenting -- Stage 4 Encouraging Independence -- Communication in Everyday Life -- Insight: Date Night -- Stage 5 Launching Children -- Stage 6 Postlaunching of Children -- Stage 7 Retirement -- Guidelines for Effective Communication in Families -- Maintain Equity in Family Relationships -- Communication in Everyday Life -- Career: The Second Shift -- Communication in Everyday Life -- Career: A New Job for Dad -- Communication in Everyday Life -- Insight: What Makes a Good Marriage? -- Make Daily Choices That Enhance Intimacy -- Show Respect and Consideration -- Don't Sweat the Small Stuff -- Chapter Summary -- Case Study: Continuing the Conversation -- Interpersonal Assessment & Action -- Engage Ideas -- Key Concepts -- Everyday Applications -- For Further Thought and Discussion -- Assess Your Learning